Illustration & Inline Text

Illustration & Inline Text

Illustration & Inline Text work in tandem to communicate a state in a more friendly way.

Usage

  • Visual: Pronounced
  • Voice & Tone: Informational
  • Motion: Static
  • Duration: Permanent
  • Audio: Soft (or Vibrate)

Illustration & inline text is used to show one of these states:

  • Empty: when there is no record in the current page or there isn’t any item that needs attention.
  • Informational: when system is under maintenance.
  • Error: when a page is not found, user doesn’t have sufficient privilege, or other miscellaneous error (often related to inaccessible content).

Illustration & Inline Text in Context

Illustration & Text in Context (Mobile)
Illustration & Text in Context (Desktop)

Dos and Don’ts

Do

  • Do use illustrations to soften negative impacts on the user. When a user expects to see an item but finds out that they can’t, the experience leaves a negative impression on them—illustrations help reduce this.
  • Do include actionable text to guide the user. For instance, if the user is seeing an empty list page, include a link in the accompanying text to create a new record.

Do Not

  • Do not use illustrations inside related lists or cards. For these, plain inline text is enough.
  • Do not display more than one illustration component on a page. Illustrations should not be competing with each other for user attention.
  • Do not use illustrations as feedback for direct CRUD actions. Look into toasts or popovers instead.

Variants - Component

Illustrations can either exist as a full page, in the main body, or in the sidebar.

illustration as full page
illustration in main body
illustration in sidebar

Variants - State

In general, illustration & text show one of three states (empty, informative, or error), but the individual illustration & UI text will vary depending on the context. Below are some commonly used examples, but you are not limited to these variants.

Empty

Hmm…

No opportunities to display.

This is used to show an empty list view for an object (e.g. empty opportunities, empty leads, etc.)

Collaborate with others

No updates here yet.

This is used to show an empty feed (e.g. activity feed, chatter feed, etc.)
Informational

We are down for maintenance

Sorry for the inconvenience. We’ll be back shortly.

You’re not connected to Google Drive

Let’s get you authenticated.

Error

Page not available

Maybe the page was deleted, the URL is incorrect, or something else went wrong. If you know the page exists but you still can’t get to it, please visit our support page.

You don’t have access to this page

If you think you should have access, ask your admin for help.

Page not available in Lightning Experience

Sorry about that.

Data not available

The data you’re trying to access isn’t available. It might be due to another user deleting it or a system error. If you know the data isn’t deleted and you can’t get to it, please visit our support page.

Walkthrough not available

You may not have access to the items this walkthrough points to. Ask your administrator for the appropriate permissions for this feature and try again.

Can’t connect!

The page didn’t load. Please try again later.

Variants - Screen Size

Mobile

We are down for maintenance

Sorry for the inconvenience. We’ll be back shortly.

  • 300px max width
  • 180px max height
  • Smaller text

UI Text

UI text can vary greatly case to case, depending on the context. The guidelines below serve as examples, but you are not limited to them.

StateTitleBody
EmptyHmm…
No opportunities to display.
EmptyCollaborate with othersNo updates here yet.
InformationalWe are down for maintenance
Sorry for the inconvenience. We’ll be back shortly.
InformationalYou’re not connected to Google Drive

Let’s get you authenticated.

Connect to Google Drive

ErrorPage not available
Maybe the page was deleted, the URL is incorrect, or something else went wrong. If you know the page exists but you still can’t get to it, please visit our visit our support page.
ErrorYou don’t have access to this page
If you think you should have access, ask your admin for help.
ErrorPage not available in Lightning Experience
Sorry about that.
ErrorData not available
The data you’re trying to access isn’t available. It might be due to another user deleting it or a system error. If you know the data isn’t deleted and you can’t get to it, please visit our support page.
ErrorWalkthrough not available
You may not have access to the items this walkthrough points to. Ask your administrator for the appropriate permissions for this feature and try again.

Recommended Specs

Desktop

DescriptionTokenValue
Title text$font-size-heading-large24px
Body text$font-size-text-medium16px
Text color$color-text-weak#54698d
Maximum image width-600px
Maximum image height-360px

Mobile

DescriptionTokenValue
Title text$font-size-text-x-large20px
Body text$font-size-text-small13px
Text color$color-text-weak#54698d
Maximum image width-300px
Maximum image height-180px