Learning is an ongoing journey. Users who are new to a product or feature and expert users alike can benefit from ongoing learning opportunities.
Users wanting, or required, to learn more can seek out learning via resources such as Trailhead. Make your learning content searchable in these channels, taking search engine optimization into account.
Opportunities for deeper learning should also be interwoven throughout your product—in the UI itself as well as within other user engagement patters, wherever more advanced users might benefit from a deeper understanding. Use links to more information in these user engagement components.
- Welcome Mat: Link to walkthroughs, videos, or Trailhead to guide users through more complex concepts or tasks.
- Setup Assistant: Link to walkthroughs or concept help topics to explain why something is configured in a certain way.
- Feature Popover and Docked Assistant: Link to help topics to provide more detailed explanation about the purpose and benefits of the feature you're calling users' attention to.
- Error Message and Empty State: Link to help topics containing more information about the issue the user's running into and what can be done to resolve or work around it.